💌 Return & Refund Policy

We want you to love your Miloakee goodies as much as we loved creating them! Every item is made with care, creativity, and a sprinkle of chaos (the fun kind). But if something isn’t quite right, we’re here to help.

📦 Returns & Exchanges

Because each Miloakee item is made just for you—often customized, handmade, or both—we’re unable to accept general returns or exchanges. Be sure to double-check sizing, product details, and personalization before placing your order.

That said, if your order arrives looking like it wrestled a raccoon on the way to your doorstep—let’s fix it.
If you receive an item that’s damaged, defective, or not what you expected, please email us at [email protected] within 7 days of delivery with the following:

• Your order number

• A clear photo of the item

• A quick description of what went wrong

We’ll work with you on a solution—whether that’s a replacement, refund, or store credit—so you can get back to smiling.

💳 Refunds

Once we’ve approved a refund, it’ll be issued to your original payment method. Please allow 3–5 business days for the funds to process after the refund is confirmed. (Sadly, we can’t speed up your bank. We tried.)

🚫 What Can’t Be Returned

Some items are final sale and not eligible for returns or refunds:

• Customized or personalized items

• Digital downloads

• Items marked “Final Sale”

• Gift cards

Thanks for understanding—these special things are made just for you!

📝 How to Reach Us

All refund or issue requests should be sent to [email protected]. Be sure to include your order number and any helpful photos so we can get a clear picture of what’s up.

🦙 Don’t Be Shy—Say Hi!

Got a concern, a compliment, or a “what the heck?” moment? Drop us a line at [email protected]. We’ll get it sorted with a smile, because real people are behind this screen (and probably holding a cup of coffee while wrangling tiny humans).