Return & Refund Policy

We want you to love your Miloakee goodies as much as we loved creating them! Every item is made with care, creativity, and a sprinkle of chaos (the fun kind). But if something isn’t quite right, we’re here to help.

Returns & Exchanges

Because each Miloakee item is made just for you—often customized, handmade, or both—we’re unable to accept general returns or exchanges. Be sure to double-check sizing, product details, and personalization before placing your order.

That said, if your order arrives looking like it wrestled a raccoon on the way to your doorstep—let’s fix it.
If you receive an item that’s damaged, defective, or not what you expected, please email us at Miloakee@gmail.com within 7 days of delivery with the following:

• Your order number

• A clear photo of the item

• A quick description of what went wrong

Items must be unused, unworn, and in their original condition. We’ll work with you on a solution—whether that’s a replacement, refund, or store credit, at our discretion—so you can get back to smiling.

Refunds

Once we’ve approved a refund, it’ll be issued to your original payment method. Please allow 3–5 business days for the funds to process after the refund is confirmed. (Sadly, we can’t speed up your bank. We tried.)

We are not responsible for delays or damage caused by shipping carriers, but we’re happy to assist with claims when applicable

What Can’t Be Returned

Some items are final sale and not eligible for returns or refunds:

• Customized or personalized items

• Digital downloads

• Items marked “Final Sale”

• Gift cards

Thanks for understanding—these special things are made just for you!

How to Reach Us

All refund or issue requests should be sent to Miloakee@gmail.com. Be sure to include your order number and any helpful photos so we can get a clear picture of what’s up.

Don’t Be Shy—Say Hi!

Got a concern, a compliment, or a “what the heck?” moment? Drop us a line at Miloakee@gmail.com. We’ll get it sorted with a smile, because real people are behind this screen (and probably holding a cup of coffee while wrangling tiny humans.)

This policy is subject to change without notice.